Heart Rate Training FAQs
Browse the FAQs below for quick answers to common questions. If you’re still unsure or need a hand, your gym team is always here to help—don’t hesitate to reach out!
Make sure both Location and Motion & Fitness permissions have green check marks. You can find these under:
Profile → Settings → Integration
When you're physically in the gym, a red banner should appear at the bottom of your Profile tab.
Yes! You can launch it from:
A Snap App workout
Directly from your watch by tapping the "SF" icon
Take screenshots of the following and share them with your gym staff:
Your Integrations page in the Snap App
Your Profile page showing the Milestone Summary and red banner (if in or near the gym)
Your Account Details page: Profile → Settings → Account Details
Your phone and watch model + OS versions (found in device settings)
You don’t need to carry your phone during your workout to earn FIT Points. However, your phone must be nearby when you end your workout to ensure your heart rate data syncs properly.
Yes—you can earn FIT Points by logging a heart rate session with your watch, and an internet connection isn’t required during the workout.
However, you’ll need a connection with your phone when you end the session so your data can sync into the Snap App!
First, check Integrations in the phone app to make sure you’ve selected “Allow All” for activity and location permissions for the Snap App.
If you end a heart rate session without your phone connected to your watch, FIT Points won’t sync into the Snap App.
At this time, multiple app use isn’t supported due to platform limitations with Apple and Android.
If automatic updates are turned on, your watch app will update on its own. If not, you can manually update it by opening the App Store on your watch or phone:
Go to App Store > Tap Account > Tap Updates > Tap Update next to the Snap Fitness app.
*Note: ensure your watch battery is above 20% - the watch app may not download if your battery is low.
If your watch dies mid-workout, no FIT Points will be recorded. The same applies if you log out of the Snap App or uninstall the watch app during your session.
When you open the Snap App, it will display the most recent workout summary only. Be sure to sync regularly to avoid missing prior session data.
You can use the watch and phone apps at any location, but displaying your tile on an in-gym TV is currently available at your home club only.
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