Make sure both Location and Motion & Fitness permissions have green check marks. You can find these under:
Profile → Settings → Integration

When you're physically in the gym, a red banner should appear at the bottom of your Profile tab.

Yes! You can launch it from:

• A Snap App workout

• Directly from your watch by tapping the "SF" icon

Take screenshots of the following and share them with your gym staff:

• Your Integrations page in the Snap App

• Your Profile page showing the Milestone Summary and red banner (if in or near the gym)

• Your Account Details page: Profile → Settings → Account Details

• Your phone and watch model + OS versions (found in device settings)

You don’t need to carry your phone during your workout to earn FIT Points. However, your phone must be nearby when you end your workout to ensure your heart rate data syncs properly.

Yes, you can earn FIT Points by logging a heart rate session with their watch—no internet connection is required during the workout. 

If your phone isn’t nearby at the time of ending the session, the watch will display a notification indicating it’s not close enough to sync the data.

First, check that your watch is synced with Apple Health or Google Fit. To confirm this:
Go to Profile > Settings (gear icon) > Integrations, and toggle the sync on. If it’s already enabled, try toggling it off and back on again. 

Also, make sure your phone was nearby when you ended your workout. If you ended the session without your phone close, FIT Points won’t sync. In this case, your watch will display a message letting you know your phone wasn’t within range.

At this time, multiple app use isn’t supported due to platform limitations with Apple and Android.

If automatic updates are turned on, your watch app will update on its own. If not, you can manually update it by opening the App Store on your watch or phone:
Go to App Store > Tap Account > Tap Updates > Tap Update next to the Snap Fitness app.

*Note: ensure your watch battery is above 20% - the watch app may not download if your battery is low.

If your watch dies mid-workout, no FIT Points will be recorded. The same applies if you log out of the Snap App or uninstall the watch app during your session.

When you open the Snap App, it will display the most recent workout summary only. Be sure to sync regularly to avoid missing prior session data.

You can use the watch and phone apps at any location, but displaying your tile on an in-gym TV is currently available at your home club only.