Member FAQs

Topics

Questions regarding your Snap Fitness membership? Interested in owning a franchise, but don’t know how to get started? We have the answers to all your questions and more! Check out our Snap Fitness membership FAQs below and find the answers you’re looking for.

Membership & Fit Pass FAQS

Memberships

Q: What are the costs of your memberships?
A:

These vary by location since each club is individually owned and operated. Contact your local club or go to the Find a Gym page and enter your zip code to search for your location. From there, you can view pricing for the type of membership you are inquiring about.

Q: How do I get a new access card?
A:
No worries, we got you! Your club can issue you a new card. Please contact your club during staffed hours to set up a time to get a new card.
Q: How do I put my membership on hold for a few months?
A:
Life gets busy - that's why we allow members to freeze their accounts. Contact your local club and a staff member will be able to assist you in this process.
Q: How can I transfer my membership to another club?
A:

Speak with your club manager who will guide you on the transfer process. 

Q: Why was my membership transferred to another club without notifying me?
A:
Because our clubs handle your accounts and billing, it's important to be sure you are being helped by the club that you are attending most often. An automatic transfer will occur if you attend a specific club more often than your home club.
Q: How do I cancel my membership?
A:

We hate to see you go! You will need to contact your club directly to cancel your membership. Feel free to call, email or walk in during staffed hours and your club will assist you in their cancellation process. To find your club’s contact information click here.

Fit Pass

Q: How do I collect my access card?
A:

Contact your nominated club during staffed hours to make a time to meet your club manager and collect your access card. 

Q: When does my 30 days start?
A:
Your 30 days start when your access card arrives in the mail. When you receive it, your card is fully activated and ready to use right away.
Q: Does my Fit Pass automatically enroll me into a monthly membership afterwards?
A:
Yes. When you sign up for a Fit Pass, you are auto-enrolled into a membership with your club after the 30 days are complete. You will receive emails throughout your 30-day Fit Pass, notifying you of your membership start date. If you do not wish to become a member, you will be directed to a link to cancel the auto-enroll membership. Even if you cancel your membership before your 30 days are up, you will still have full access to your club for the duration of the Fit Pass!
Q: Is there any way my partner can sign up for a Fit Pass with me?
A:
For online enrollment, we limit the 30-day Fit Pass to two per household. Please contact the local club you signed up with to see what other promotions apply.
Q: Do I lose time off the 30 days if I can't get into club straight away to collect my access pass?
A:

Not at all. Rest assured that you receive your full 30 days from the time you receive your access card from your club manager. To take full advantage of your 30-day Fit Pass, use it right away!

Miscellaneous

Q: As a member, can I bring a friend or pay a small fee to bring a friend occasionally?
A:
BFFs (or Best Fitness Friends as we call them!) are allowed, but due to safety reasons, we request that your friend speak with club staff to obtain a guest pass. You will be charged for unauthorized visitors.
Q: Why does the website list different prices than what the club is telling me?
A:
Clubs can offer different promotions that are "online only" or "in-store only." Please contact your local club to find out which offer is best for you.
Q: How can I update my card on file?
A:
Your club is happy to help! To change your account information, please contact your local club during staffed hours.
Q: Do you provide discounts for seniors, military, or corporate discounts?
A:

Yes! Contact the club you are interested in joining. Click here to find the club closest to you.

Personal Training

Personal Training

Q: How much does personal training cost?
A:

Personal training rates vary from club to club and trainer to trainer. Speak with your club manager about your health and fitness goals and they can introduce you to a trainer best suited to deliver you results. 

Q: How much can I make as a Snap Fitness personal trainer?
A:

This is entirely dependent on how many clients you have, how much time you dedicate to your personal training, and a variety of other factors. As a personal trainer you are your own boss, so this is entirely up to you!

Myzone Heart Rate Training

Myzone

Q: What does a Myzone Heart Rate Monitor cost?
A:

Check with a Snap Fitness team member at your gym location for details regarding pricing of Myzone Heart Rate Technology.

Q: What are the benefits of heart rate training?
A:

Heart rate training is key to stepping up your workouts and seeing even better results! Myzone heart rate technology allows you to track your progress, make sure you hit the proper zones for an optimal workout, and receive feedback on your workouts in real time. You’ll also have a chance to participate in several Myzone challenges with your club for a chance to win prizes!

Q: Do I need to wear my Myzone every time I work out?
A:

While wearing your Myzone during each workout is not required, it is important in keeping track of your progress.

Our privacy policy

Privacy Policy

Q: How does Snap Fitness protect my privacy & keep my information secure?
A:

We maintain reasonable administrative, physical and technological measures to protect the confidentiality and security of personal information you submit on or through this Site. For example, when collecting credit card information for online purchases, we offer secured-service transactions that encrypt your information in transit to thwart others from intercepting or misusing it. Unfortunately, no website, server or database is completely secure or “hacker proof.” We therefore cannot guarantee that your personal information will not be disclosed, misused or lost by accident or by the unauthorized acts of others. Further, we cannot control dissemination of personal information you post on or through this Site using any social networking tools we may provide, and you should have no expectation of privacy in such information.

Q: How is my information used?
A:
  • To provide the information, products and services you request;
  • For security, credit or fraud prevention purposes;
  • To provide you with effective customer service;
  • To provide you with a personalized experience when you use this Site;
  • To contact you with information and notices related to your use of this Site;
  • To contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
  • To invite you to participate in surveys and provide feedback to us (in accordance with any privacy preferences you have expressed to us);
  • To better understand your needs and interests;
  • To improve the content, functionality and usability of this Site;
  • To improve our products and services;
  • To improve our marketing and promotional efforts; and
  • For any other purpose identified in an applicable privacy notice, click-through agreement or other agreement between you and us.
Q: Who else has access to the information I provide?
A:

Snap Fitness shares information collected through this site with third party vendors who act on our behalf. For example, we may use third-party vendors to design and operate this Site; to conduct surveys; and to help us with our promotional efforts. These third-party vendors may need information about you to perform their obligations. However, they are required by contract to keep your information confidential and may use it only to provide services on our behalf.

The owner and operator of this Site may share information collected through this Site with other companies in the Lift Brands corporate structure. These affiliate companies are permitted to use your information for their own marketing purposes and in a manner otherwise consistent with this Policy.

 

Snap Fitness may share information collected through this Site with the owner of any one of our locations that you have used or in which you have expressed interest. Our franchisees are required by contract to keep your information confidential and they may use this information only in accordance with the terms of the contract.

 

We use information collected through this Site to create a compiled, aggregate view of usage patterns. We may share aggregate information with third parties, so we and they can better understand our user base. We may also share with third parties information about how particular individuals use this Site, but only on a de-identified basis (“Individualized Data”). Individualized Data is not personally identifiable, but it does reflect the usage patterns of a particular Site user, as opposed to Site users collectively. We may provide basic demographic information (gender and age) in conjunction with providing Individualized Data. Third parties typically use this information for analytical purposes and to market their own products and services.

 

From time to time, we may share your information with selected third parties for their own marketing purposes. For example, we may partner with third parties to sponsor contests or other promotions, and we may share with these third parties the information you submit to us to participate in the contest or take advantage of the promotion. Before doing so, however, we may offer you the opportunity to “opt out” or “opt in,” as required by applicable law.

 

We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena, or in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of this Site; to enforce or apply our online Terms of Use Terms of Use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

 

We reserve the right to disclose your information as described in any privacy notice posted on this Site, or as described in any click-through agreement to which you have agreed.

Our guarantee

Our Guarantee

Q: What does the 30 day guarantee mean?
A:

At Snap Fitness, we know that the most important thing about joining a gym is to help you get results. We’re sure that you’ll love our fitness centres, our community and feel a difference within 30 days. 

Corporate wellness

Corporate Wellness

Q: What is a corporate wellness program?
A:

Snap Fitness offers a corporate wellness program that encourages your employees to prioritise fitness. Our corporate wellness program offers the chance for your employees to be happier and healthier, improve productivity and morale, as well as 24/7 access to all Snap Fitness locations. Find out more here!

Q: What do wellness programs offer?
A:

Our corporate wellness offer are tailored for individual organisations. Contact us today and start the conversation to understand what's available to bring wellness to your business. 

Q: What are the benefits of corporate wellness programs?
A:

A corporate wellness offering encourages employees to prioritise their health and fitness resulting in happier & healthier employees, and inevitably improving your bottom line.

Careers

Careers

Q: Is Snap Fitness hiring?
A:

Snap Fitness is always looking for fitness focused, driven and friendly individuals looking to change lives to join our team! For all available opportunities, contact your local club. 

Q: What kind of salary will I make working at Snap Fitness?
A:

Every position offers a different competitive salary option. Check with your local Snap Fitness team member for additional details or contact Snap Fitness headquarters for more information.

Contact us

Contact Us

Q: How do I update my billing information?
A:

All billing changes and updates need to be handled directly by your Snap Fitness club. Find your local club to get in touch with them, and they’ll be happy to help you!

Q: How do I sign up for a membership?
A:

All of our Snap Fitness gyms are independently owned and have their own membership pricing options. To view membership options and pricing, find a club near you!

Q: I’m interested in owning a Snap Fitness gym, who do I contact?
A:

Ready to be your own boss? Fill out our form to request franchise information and a team member will be in touch with you shortly!