Got questions? We've got answers! Read our commonly asked questions below to get started.


Q: How do I cancel my membership?

A: We hate to see you go. You will need to contact your club during its staffed business hours and set up a time to cancel your membership in person.

Q: How do I put my membership on hold for a few months?

A: Life gets busy - that's why we allow members to freeze their accounts. Contact your local club and a staff member will be able to assist you in this process.

Q: What are the costs of your memberships?

A: These vary by location since each club is individually owned and operated. Contact your local club or go to the Find a Gym page and enter your zip code to search for your location. From there, you can view pricing for the type of membership you are inquiring about.

Q: How do I get a new access card?

A: No worries, we got you! Your club can issue you a new card. Please contact your club during staffed hours to set up a time to get a new card.

Q: Why was my membership transferred to another club without notifying me?

A: Because our clubs handle your accounts and billing, it's important to be sure you are being helped by the club that you are attending most often. An automatic transfer will occur if you attend a specific club more often than your home club.

Q: How can I transfer my membership to another club?

A: Transferring your membership is easy! Contact your local club or the club you wish to attend and ask them to file a transfer form on your behalf. You can also create a personal account at and request a transfer from there.


Q: I haven't received my access card in the mail. When can I expect that?

A: Don't panic! Your welcome kit, which contains your global access card, usually arrives in seven business days if you are a U.S. resident or 14 business days if you are a Canadian resident. If you haven't received your kit within that timeframe, please contact us at and we will verify your mailing address.

Q: Is there any way my partner can sign up for a 30-day trial with me?

A: For online enrollment, we limit the 30-day trial to one per household. Please contact the local club to see what other promotions apply.

Q: I do not want to wait 10-14 days to receive my access card for the 30-day trial. Can I use the club right away somehow?

A: Check with the club you signed up with. Because each club is individually owned and operated, it reserves the right to allow or deny early access get your card. Please contact your specific club to review your options.

Q: Does my 30-day trial pass automatically enroll me into a monthly membership afterwards?

A: No, there will be no charges or commitments after your 30 days are up. If you would like to sign up for a membership after your trial, you can do so in person at your club or enroll online. To enroll online, find your gym here.

Q: When does my trial start?

A: Your trial starts when your access card arrives in the mail. Your card is fully activated and ready to use right away when you recieve it.

Q: Does the 10-14 mailing time take away from the 30 days?

A: Not at all. Rest assured that you receive your full 30 days from the time you receive your access card in the mail. To take full advantage of your trial pass, use it right away!


Q: As a member, can I bring a friend or pay a small fee to bring a friend occasionally?

A: BFFs (or Best Fitness Friends as we call them!) are allowed, but due to safety reasons, we request that your friend speak with club staff to obtain a guest pass. You will be charged for unauthorized visitors.

Q: How can I update my card on file?

A: Your club is happy to help! To change your account information, please contact your local club during staffed hours.

Q: Why does the website list different prices than what the club is telling me?

A: Clubs can offer different promotions that are "online only" or "in-store only." Please contact your local club to find out which offer is best for you.

Q: Do you provide discounts for seniors, military, or corporate discounts?

A: Yes! Contact the club you are interested in joining. Click here to find the club closest to you.