We're Here to Help. Questions regarding your Snap Fitness membership? Check out our FAQs below and find the answers you're looking for.

Member FAQs | Snap Fitness Canada

Member FAQS

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Snap Fitness Canada

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<h3>How do I sign up for a membership?</h3><p>All of our Snap&nbsp;Fitness gyms are independently owned and have their own membership pricing options. To view membership options and pricing, find a club near you!</p><h3>What are the costs of your memberships?</h3><p>Membership dues vary by location since each club is individually owned and operated. Find the club nearest you by <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.snapfitness.com/us/gyms/">clicking here</a>. From there, you can view pricing for the type of membership you are inquiring about.</p><h3>How can I update my billing information?</h3><p>All billing changes and updates have to be done directly by your Snap&nbsp;Fitness club. <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.snapfitness.com/us/gyms/">Find your local club</a>&nbsp;and use the contact information on its webpage to get in touch with them. They will be happy to help!</p><h3><strong>How do I put my membership on hold?</strong></h3><p>Life gets busy. That's why we allow members to freeze their accounts. Contact your local club and a team member will be able to explain the process and assist you.</p><h3>How can I transfer my membership to another club?</h3><p>You can create a member profile and request a transfer on <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.snapfitness.com/us/snap-app/">the Snap App</a>.</p><h3>Why was my membership transferred to another club without notifying me?</h3><p>One of the benefits of being a Snap&nbsp;Fitness member is that you can use any one of our Snap Fitness locations. Your home club handles your membership benefits and billing, so your membership is automatically transferred to the club you are attending most often—even if it is not the club where you signed up.</p><h3><strong>How do I cancel my membership?</strong></h3><p>We hate to see you go! Because cancellation rules may vary from state to state, specific information on cancellation can be found in your Membership Agreement. Don’t have it handy? You can contact your club directly to cancel your membership. Feel free to call, email, or walk in during staffed hours and your club team will assist you in the cancellation process. Follow this link to find contact information and staffed hours for <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.snapfitness.com/us/gyms/">your Snap&nbsp;Fitness club</a>.</p>

Membership

<h3>What is the Snap App?</h3><p>The Snap App is a free fitness app for members and is designed to enhance your overall fitness and wellness journey by providing a customized journey based on your goals.</p><p>With the Snap App, you’ll get:</p><ul><li><p>Over 1200 on-demand workouts*</p></li><li><p>Meal plan guidance and recipes matched to your goals and dietary preferences&nbsp;</p></li><li><p>Meditation and mindfulness content</p></li><li><p>Track progress in and outside of the gym</p></li><li><p>Badges and rewards to celebrate milestones</p></li><li><p>Integration with Myzone and Google/Apple Health</p></li></ul><p>*At participating locations only</p>

Snap App

<h3>How do I become a personal trainer?</h3><p>The National Academy of Sports Medicine (NASM) provides special offers for Snap&nbsp;Fitness employees to become a certified personal trainer. Contact Joseph Miller at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:Joseph.Miller@nasm.org">Joseph.Miller@nasm.org</a> to sign up or learn more about the program!</p><h3>How long does it take to become certified in personal training?</h3><p>Every program varies, however every NASM program is self-study oriented. Contact Joseph Miller at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:Joseph.Miller@nasm.org">Joseph.Miller@nasm.org</a> to learn more!</p><h3>How much does personal training certification cost?</h3><p>Personal training certification programs range in cost depending on the program, but Snap&nbsp;Fitness employees can receive a special discount! Contact Joseph Miller at <a target="_blank" rel="noopener noreferrer nofollow" href="mailto:Joseph.Miller@nasm.org">Joseph.Miller@nasm.org</a> to find out more.</p><h3>What happens if my personal training certification expires?</h3><p>Personal trainers need to re-certify every two years. To re-certify through NASM, check out the steps to follow <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.nasm.org/recertify/personal-trainer-recertification">here</a>.</p><h3>How much can I make as a Snap&nbsp;Fitness personal trainer?</h3><p>This is entirely dependent on how many clients you have, how much time you dedicate to your personal training, and a variety of other factors. As a personal trainer you are your own boss, so this is entirely up to you!</p>

Personal Training

<h3>What does a Myzone Heart Rate Monitor cost?</h3><p>Check with a Snap&nbsp;Fitness team member at your gym location for details regarding pricing of Myzone Wearable Heart Rate Technology.</p><h3>What are the benefits of heart rate training?</h3><p>Heart rate technology is a great way to track every success and move your mood! Myzone heart rate technology allows you to move towards your goals while you work and to review your progress in the Myzone app. You’ll also have a chance to participate in Myzone challenges with your club for a chance to win prizes!</p><h3>Do I need to wear my Myzone every time I work out?</h3><p>You only have to wear your Myzone technology when you want to. If you are aiming to capture and celebrate all your movements, we recommend wearing your tech any time you are getting active.</p>

Wearable Heart Rate Technology

<h3>What does the Money Back Guarantee mean?</h3><p>At Snap&nbsp;Fitness, we know that the most important thing about joining a gym is the way fitness makes you feel. We’re so sure that you’ll love our fitness centers that if you sign up for a full membership and don’t feel a positive difference in your physical and mental wellbeing within 30 days, the club will refund your membership dues and access card fees. In order to receive a refund, you must work out at the club at least twice a week for four weeks and attend a fitness evaluation with Club staff.&nbsp; The refund does not apply to program fees, tanning, personal training, vending or merchandise purchases.</p><h3>Do I need a full membership to qualify for the Money Back Guarantee?</h3><p>Yes! The Money Back Guarantee applies to members who have signed up for a full membership. In order to receive a refund, you must work out at the club at least twice a week for four weeks and attend a fitness evaluation with Club staff. The refund does not apply to program fees, tanning, personal training, vending or merchandise purchases.</p>

Our Guarantee

<h3>What is a Corporate Wellness Program?</h3><p>Snap&nbsp;Fitness offers a Corporate Wellness Program for businesses that encourage employees to prioritize fitness. Our corporate wellness program offers the opportunity for corporations to facilitate employees’ 24/7 access to all Snap Fitness locations. Learn more on our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.snapfitness.com/us/corporatewellness/">Corporate Wellness page</a>.</p><h3>What does the Corporate Wellness Program offer</h3><p>Our corporate wellness program offers discounted employee enrollment fees, employee reimbursement based on attendance, and all marketing/communication material support you may need.</p><h3>What are the benefits of the Snap&nbsp;Fitness Corporate Wellness Program?</h3><p>A corporate wellness program shows your employees that you are invested in their overall health and their future! A program that encourages employees to prioritize their health and fitness creates the opportunity for healthier and happier employees.</p>

Corporate Wellness

<h3>Is Snap&nbsp;Fitness hiring?</h3><p>Snap&nbsp;Fitness is always looking for fitness-focused, driven and friendly individuals looking to change lives to join our team!</p><p>Want to learn more? Check out our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.snapfitness.com/us/careers/">current job openings</a>.</p><h3>How do I get a job with Snap&nbsp;Fitness?</h3><p>Check out our <a target="_blank" rel="noopener noreferrer nofollow" href="https://snapfitness.lbstage.net/default-page-content/country-website/careers/">current openings</a>! We have a variety of openings ranging from personal trainers to customer service specialists in club locations across the globe!</p><h3>What kind of salary will I make working at Snap&nbsp;Fitness?</h3><p>Every position offers a different competitive salary option. Check with your local Snap&nbsp;Fitness team member for additional details or contact Snap Fitness headquarters for more information.</p>

Careers

<h3>How do I get a new access card?</h3><p>We’ve got you covered! Your club can issue you a new card—usually for a small fee. Please contact your club during staffed hours to set up a time to get a new card.</p><h3>As a member, can I bring a friend or pay a small fee to bring a friend occasionally?</h3><p>BFFs (or Best Fitness Friends as we call them!) are welcome to join you at many of our locations, but please ask a team member at your gym about their specific policy. Additionally, for safety and insurance purposes, your guest must speak with club staff to obtain a guest pass and sign a waiver. Guests are not allowed to use a member’s access card, and members will be charged for unauthorized visitors.</p><h3><strong>Why does the website list different prices than what the club is telling me?</strong></h3><p>Clubs can offer different promotions that are "online only" or "in-store only." Please contact your local club to find out which offer is best for you.</p><h3><strong>How do I update my billing information?</strong></h3><p>All billing changes and updates need to be handled directly by your Snap&nbsp;Fitness club. <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.snapfitness.com/us/gyms/">Find your local club</a> to get in touch with them, and they’ll be happy to help you!</p><h3><strong>How can I update my card on file?</strong></h3><p>Your club is happy to help! To change your account information, please <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.snapfitness.com/us/gyms/">contact your local club</a> during staffed hours.</p><h3><strong>Do you provide discounts for seniors, military, or corporate discounts?</strong></h3><p>Contact the club you are interested in joining for more information. Follow this link to find <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.snapfitness.com/us/gyms/">your nearest Snap&nbsp;Fitness club</a>.</p>

Miscellaneous 

<h3>I’m interested in owning a Snap&nbsp;Fitness gym, who do I contact?</h3><p>Ready to become a leader in your own fitness community? <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.snapfitness.com/us/why-franchise-with-snap-fitness/">Fill out our form</a> to request franchise information and a team member will be in touch with you shortly!</p><h3>How do I contact my club?</h3><p>Your club will be able to help you out with everything related to your membership or in-club experiences. You can find their contact info by visiting their club page on our website. Find your home club <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.snapfitness.com/us/gyms/">by clicking here</a>.</p><h3>How do I contact the global corporate headquarters?</h3><p>Get the contact information for our media team, vendor information and more on our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.snapfitness.com/us/contact-us/">contact page.</a> You can also fill out a form on this page to get in touch with us.</p>

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