Thank you for visiting this website at www.snapfitness.com/au which is owned by Lift Brands, Inc., or one of its wholly owned subsidiaries such as Lift Brands (Australia) Pty Ltd or SFA Development Pty Ltd. For convenience, we refer collectively to Lift Brands, Inc. and these subsidiaries as “Lift Brands,” “we,” “us,” or “our.”
We understand that you are concerned about privacy. We accept and abide by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“the Privacy Act”).
Effective Date: September 9, 2016
Scope of This Policy
This Policy applies only to information collected through the Lift Brands' website on which it is posted (this “Site”). It does not apply to third-party sites or to websites owned by Lift Brands on which it is not posted. It also does not apply to information collected through other channels, such as from third parties, over the phone or in person. The information we collect through this Site may be “Personal Information” or "Sensitive Information".
The term “Personal Information” is defined by the Privacy Act as information or an opinion about you as an identified person or by which you can reasonably be identified.
"Sensitive Information" is a type of Personal Information and is defined by the Privacy Act as including information about a person's racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of a trade union, profession or trade association, health, biometric information or templates, sexual orientation or practices and criminal record.
Except for health information, we do not generally collect Sensitive Information. In the limited cases where we do collect Sensitive Information, we will do so in accordance with the Privacy Act and this Policy.
We also collect other information which does not identify you personally, such as information collected by cookies.
Please take a few minutes to review this Policy before using this Site. By using this Site, you are consenting to the collection, use and disclosure of your information as set forth in this Policy. If you do not agree to be bound by this Policy, you may not access or use this Site.
Types of Information We Collect
Information You Manually Provide. Lift Brands collects the information you manually provide (using your keyboard, mouse, or touchpad) when you use this Site. For example, we collect the information you provide when you sign up for a trial membership, express interest in owning a franchise, register for an event, make a purchase, apply for a job, enter a competition, engage in an online chat, or otherwise interact with this Site. Some of the information you manually provide may be Personal Information or Sensitive Information, such as your name and contact information, height, weight, photograph or health or medical information.
Information From Third-Party Social Media Platforms. You may be able to register with, log on to, or enhance your profile on this Site by choosing to automatically populate the requested data fields with information you previously provided to a third-party social media platform (such as Facebook or Twitter). By doing this, you are asking the third-party platform to send us information, including Personal Information, from your profile on that platform. We treat that information as we do any other information you give to us when you register, log on, or enhance your profile.
Information from your browser or device. Lift Brands collects information that is sent to us automatically by your web browser or mobile device. This information typically includes your IP address, the name of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit. The information we receive may depend on your browser or device settings.
The information we receive from your web browser and device does not, in and of itself, personally identify you. Generally, we use this information in the aggregate to help us improve this Site and make it more compatible with the technology used by our visitors. However, we may combine it with other information in an attempt to identify you or we may combine it with information that does identify you. We may also review our server logs for security purposes—for example, to detect intrusions into our network—and we might share our server logs, which contain visitors’ IP addresses, with the appropriate investigative authorities who could use that information to trace and identify you.
collect information about the ways visitors use this Site—which pages they visit, which links they use, and how long they stay on each page;
support the features and functionality of this Site—for example, to save you the trouble of reentering information already in our database or to prompt the settings you established on previous visits;
personalize your experience when you use this Site; and
improve our marketing efforts, including through use of targeted advertising.
The information we collect using cookies and similar technologies does not, in and of itself, personally identify you, but we may link it to Personal Information that you provide. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit this Site, you may be unable to use all of the functionality of this Site if your browser rejects our cookies.
Information About Third-Party Cookies
In addition to the cookies Lift Brands delivers to your computer or mobile device through this Site, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Sites. To learn more about Google Analytics, click here.
Other third parties may deliver cookies to your computer or mobile device for the purpose of tracking your online behaviors over time and across nonaffiliated websites and/or delivering targeted advertisements either on this Site or on other websites.
You have choices about the collection of information by third parties on our Sites. For example, if you don’t want information about your visit to this Site sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to Lift Brands.
In addition, if you would like to opt-out of having interest-based information collected by certain entities during your visits to this Site or other websites, please click here. You will be directed to an industry-developed website that contains mechanisms for choosing whether each listed entity may collect and use data for online behavioral advertising purposes. It may be that some of the third parties that collect interest-based information on this Site do not participate in the industry-developed opt-out website, in which case the best way to avoid third-party tracking of your online behaviors may be through your browser settings and deletion of cookies.
How We Use Information Collected Through This Site
Generally, we use the information we collect through this Site:
to provide the information, products and services you request;
for security, credit or fraud prevention purposes;
to provide you with effective customer service;
to provide you with a personalized experience when you use this Site;
to contact you with information and notices related to your use of this Site;
to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
to invite you to participate in surveys and provide feedback to us (in accordance with any privacy preferences you have expressed to us);
to better understand your needs and interests;
to improve the content, functionality and usability of this Site;
to improve our products and services;
to improve our marketing and promotional efforts; and
for any other purpose identified in an applicable privacy notice, country-specific notice, click-through agreement or other agreement between you and us.
Please see below for information about the choices you have about the ways we use your information.
In General. We respect your right to make choices about the ways we collect, use, and disclose the information you provide on or through this Site. We strive to provide choices to you at a meaningful time and in a meaningful place. This Notice describes some of your other choices, such as your choice to opt out of receiving “cookies.”
Do Not Track Mechanisms. Your browser may deliver a “Do-Not-Track (‘DNT’) signal” to this Site. Because of the changing state of technology and indecision within the technology and marketing industries regarding the meaning of DNT signals, we currently do not make any guarantee that we will honor DNT signals.
Previously Expressed Preferences. You may change previously expressed preferences regarding how we use information you provide on or through this Site. For example, if you have provided your contact information and receive periodic emails from us, you may decide to stop receiving those emails by clicking the “unsubscribe” link in an email’s footer. You may be able to change other preferences through an account you create on this Site. Otherwise, please contact us using the information provided below.
How We Share Information With Others
We will not disclose your Personal or Sensitive Information to third parties unless:
we have your consent do so; or
if we do not have your consent, it is a situation in which you would reasonably expect your information to be shared for such purpose; and
in the case of Personal Information, the purpose for which we are sharing the information is related to the primary purpose for which we collected such information; or
in the case of Sensitive Information, the purpose for which we are sharing the information is directly related to the primary purpose for which we collected such information.
If we do not believe you would reasonably expect your information to be shared for the particular purpose, or if it is not related (or directly related) to the primary purpose, we will seek your consent to share the information before doing so.
You do, however, consent to our disclosure of your Personal and Sensitive Information in the circumstances set out in this Policy, including overseas.
With Third–Party Vendors. Lift Brands shares information collected through this Site with third-party vendors who act on our behalf. For example, we may use third-party vendors to design and operate this Site; to conduct surveys; and to help us with our promotional efforts. These third-party vendors may need information about you to perform their obligations. However, they are required by contract to keep your information confidential and may use it only to provide services on our behalf.
Within the Lift Brands Corporate Family. The owner and operator of this Site (Lift Brands, Inc., or one of its wholly owned subsidiaries) may share information collected through this Site within the Lift Brands corporate family. Lift Brands, Inc. and its subsidiaries are permitted to use your information in a manner otherwise consistent with this Policy.
With our Franchisees. Lift Brands may share information collected through this Site with the owner of any one of our locations that you have used or in which you have expressed interest. Our franchisees are required by contract to keep your information confidential and they may use this information only in accordance with the terms of the contract.
In Aggregate or De-Identified Form. We use information collected through this Site to create a compiled, aggregate view of usage patterns. We may share aggregate information with third parties so we and they can better understand our user base. We may also share with third parties information about how particular individuals use this Site, but only on a de-identified basis (“Individualized Data”). Individualized Data is not personally identifiable, but it does reflect the usage patterns of a particular Site user, as opposed to Site users collectively. We may provide basic demographic information (gender and age) in conjunction with providing Individualized Data. Third parties typically use this information for analytical purposes and to market their own products and services.
With Other, Carefully Selected Business Partners. From time to time, we may share your information with selected third parties for their own marketing purposes. For example, we may partner with third parties to sponsor contests or other promotions, and we may share with these third parties the Personal Information you submit to us to participate in the contest or take advantage of the promotion.
As Part of a Business Transfer. Your information may be transferred to successor organization if, for example, we transfer the ownership or operation of this Site to another organization if we merge with or are acquired by another organization, or if we liquidate our assets. If such a transfer occurs, the successor organization’s use of your information will still be subject to this Policy and the privacy preferences you have expressed to us.
Children Under the Age of Thirteen
We are proud of this Site and we strive to ensure that it doesn’t offend people of any age. However, this Site is not intended for children or minors under the age of thirteen years without the permission of a parent or guardian. If you believe that a child has submitted personal information on or through this Site without the consent and supervision of a parent or guardian, please contact us using the information provided below so that we can take appropriate action.
Links to Other Sites
Additional Notices and Agreements
Privacy Collection Notices. This Policy may be supplemented or amended from time to time by “privacy collection notices” posted on this Site. These privacy notices provide a level of detail that we cannot provide in this more general description of our privacy practices. For example, certain pages of this Site may contain privacy collection notices providing details about the information we collect on those pages, why we need that information, and choices you may have about the ways we use that information.
Country-Specific Notices. In addition, we may include certain Country-Specific Notices as part of this Policy. If any of the terms of a Country-Specific Notice are different than the general terms of this Policy, the terms of the Country-Specific Notice will supplement or amend this Policy, but only to the extent that the laws of Australia apply to the collection of information through this Site.
Click-Through Agreements. When you sign up to use a special feature of this Site, you may be asked to agree to special terms governing your use of the special feature. In such cases, you may be asked to expressly consent to the special terms, for example, by checking a box or clicking on a button marked “I agree.” This type of agreement is known as a “click-through” agreement. If any of the terms of the click-through agreement are different than the terms of this Policy, the terms of the click-through agreement will supplement or amend this Policy, but only with respect to the matters governed by the “click-through agreement.”
Cross Border Disclosure
Some of the disclosures mentioned above involve disclosure outside Australia, primarily to the United States, where Lift Brands and its wholly owned subsidiaries are U.S. companies headquartered, and also to any other country in the world subject to the terms of this Policy.
Lift Brands and its wholly owned subsidiaries are aware of and take reasonable steps not to breach the Australian Privacy Principles in relation to your Personal and Sensitive Information. However, we are unable to ensure that other entities to which your information is disclosed will deal with it in accordance with the Australian Privacy Principles.
If you consent to disclosure of your Personal and Sensitive Information in the manner set out in this Policy, we are not required to take reasonable steps to ensure each recipient of your Personal and Sensitive Information acts in accordance with the Australian Privacy Principals. Having been informed of the possibility that such disclosure may occur, you consent to that disclosure by undertaking or continuing to undertake the type of activities that indicated your consent, as specified above.
How to Access, Update or Correct Your Information
If you have created a profile on this Site, you may be able to access, update or correct your information through your account settings. Otherwise, you may need our help. Please contact us at our corporate address listed in the “Contact Us” section below. We will respond to you within a reasonable time. We may ask you for additional information to verify your identity. In most cases, we will provide access and correct or delete any inaccurate information you discover. In some cases, however, we may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identity.
Steps We Take to Safeguard your Information
We maintain reasonable administrative, physical and technological measures to protect the confidentiality and security of personal information you submit on or through this Site. For example, when collecting credit card information for online purchases, we offer secured-service transactions that encrypt your information in transit to thwart others from intercepting or misusing it. Unfortunately, no website, server or database is completely secure or “hacker proof.” We therefore cannot guarantee that your personal information will not be disclosed, misused or lost by accident or by the unauthorized acts of others. Further, we cannot control dissemination of Personal Information you post on or through this Site using our social networking tools and you should have no expectation of privacy in such information.
This Policy May Change
For your convenience, whenever this Policy is changed, we will update the “effective date” at the top of this page. Be sure you check the effective date to see if this Policy has been revised since your last visit.
If you believe that we have not complied with our obligations pursuant to the Act, or have a complaint about the use or disclosure of your Personal or Sensitive Information by us, please contact Lift Brands on the contact details below. We will liaise with you regarding your concerns and take action as necessary to address such concerns.
We will endeavour to resolve your complaint as soon as possible. However, the length of time will depend on the nature and complexity of the issues you have raised.
You will receive an acknowledgement of receipt of the complaint from us within five business days and you will be given an estimate of how long it may take to deal with the matter which should not exceed 30 days.
If it is decided that your complaint is justified, the appropriate response or action will be determined. We will try to match the response to the nature of your complaint and your desired outcome, but this may not always be possible.
Some of the things that may be decided include:
taking steps to rectify the problem or issue you have raised;
providing you with additional information or advice so that you can understand what happened and how it has been dealt with;
taking steps to change Lift Brands' policies or procedures if your complaint identifies a problem in the way things are being done.
It is not always possible to resolve a complaint to everyone's satisfaction. In that case, you might want to escalate the matter to the Privacy Commissioner via an online privacy complaint form which can be found at: http://www.oaic.gov.au/privacy/making-a-privacy-complaint.
Additional Information for European Union Residents
Lift Brands, Inc. and several of its subsidiaries, including Snap Fitness, Inc., HealthFran, LLC, GoFit, LLC, and Wholesale Fitness Supply, LLC, (the “Certified Entities”) comply with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/. Please note, however, that the Certified Entities’ Privacy Shield certification applies only to personal information that is transferred by third parties in the European Union to the Certified Entities in the United States. The Privacy Shield Principles do not apply to personal information you submit directly to Lift Brands through this Site. Such information is governed exclusively by this Policy.