Member Love Award Winners 2022

Snap Fitness is honoured to have won the 10 THOUSAND FEET Member Love (Small Footprint) Award at the AUSactive National Awards Gala 2022. This incredible achievement recognises our unwavering commitment to providing exceptional fitness experiences and fostering a welcoming and inclusive environment for fitness enthusiasts across Australia.

The AUSactive National Awards Gala, held in Sydney, brought together industry leaders, fitness professionals, and business owners from every corner of the country. It was a night of celebration and recognition for outstanding individuals, businesses, and community groups that have demonstrated resilience and innovation in the fitness sector during challenging times.

We were proud to emerge as the proud recipient of the Member Love Award – Small Footprint, which is awarded based on member satisfaction and engagement. This remarkable recognition is a result of over 50,000 Google reviews, reflecting the exceptional experiences our valued members have had with us.

"We are truly humbled and excited to receive the 10 THOUSAND FEET Member Love Small Footprint- Low Staff 24/7 Award at the AUSactive National Awards Gala," says Chris Caldwell, CEO of Snap Fitness APAC. "At Snap Fitness, our ultimate goal is to create happy, healthy lifestyles for our franchisees, members, and team members. This esteemed accolade is a testament to our commitment to providing a welcoming atmosphere, state-of-the-art equipment, cutting-edge technology and support to help our members achieve their fitness goals."

Adrian Furminger, COO of Snap Fitness APAC, shared his perspective on the award and its significance, stating, "This is a truly significant achievement for us tonight because it represents the voice of our members. It's not based on personal opinions; it's a quantitative measure derived directly from our Google reviews. The fact that our members have consistently expressed positive sentiments about us is a clear testament to the unwavering dedication of our franchisees and frontline teams who work tirelessly day in and day out."

The Snap Fitness brand is truly proud of this remarkable accomplishment, which stands as a testament to our unwavering commitment to member satisfaction. This collective recognition serves as a powerful testament to the extraordinary effort and dedication demonstrated by everyone involved in our team.

About the Award

The 10 THOUSAND FEET Member Love Award evaluates gym brands based on specific criteria, including Happiness Rating, Consistency Rating, and Responsiveness Rating. These metrics gauge the overall member experience and the brand's ability to meet and exceed expectations. Here is a breakdown of the award criteria:

Happiness Rating

This rating is derived from star ratings in Google reviews across a gym brand's locations. It reflects member satisfaction and aggregates feedback to determine the level of happiness experienced by members.

Consistency Rating

This rating is calculated based on the difference in star ratings between the bottom 20% and the top 20% of locations within a gym brand's network. It measures the consistency of member experiences across different locations.

Responsiveness Rating

This rating assesses the gym brand's responsiveness to Google reviews. It measures the percentage of reviews to which the brand has provided responses, demonstrating their commitment to member engagement and feedback.