Got questions? We've got answers! Read our commonly asked questions below to get started.


Q: How do I cancel my membership?

A: We hate to see you go. You will need to contact your club during its staffed business hours and set up a time to cancel your membership in person.

Q: How do I put my membership on hold for a few months?

A: Life gets busy - that's why we allow members to freeze their accounts. Contact your local club and a staff member will be able to assist you in this process.

Q: What are the costs of your memberships?

A: These vary by location since each club is individually owned and operated. Contact your local club or go to the Find a Gym page and enter your post code to search for your location. From there, you can view pricing for the type of membership you are inquiring about.

Q: How do I get a new access card?

A: No worries, we got you! Your club can issue you a new card. Please contact your club during staffed hours to set up a time to get a new card.

Q: Why was my membership transferred to another club without notifying me?

A: Because our clubs handle your accounts and billing, it's important to be sure you are being helped by the club that you are attending most often. An automatic transfer will occur if you attend a specific club more often than your home club.

Q: How can I transfer my membership to another club?

A: Transferring your membership is easy! Contact your local club or the club you wish to attend and ask them to file a transfer form on your behalf. You can also create a personal account at and request a transfer from there.


Q: As a member, can I bring a friend or pay a small fee to bring a friend occasionally?

A: BFFs (or Best Fitness Friends as we call them!) are allowed, but due to safety reasons, we request that your friend speak with club staff to obtain a guest pass. You will be charged for unauthorized visitors.

Q: How can I update my card on file?

A: Your club is happy to help! To change your account information, please contact your local club during staffed hours.

Q: Why does the website list different prices than what the club is telling me?

A: Clubs can offer different promotions that are "online only" or "in-store only." Please contact your local club to find out which offer is best for you.