Clarkston Snap Fitness

Frequently Asked Questions 2012

Q. Do I have to scan my access card each time I enter?
A. Yes, even if staff is present or the door is unlocked.  Scanning your card is all you have to do to check in!  Check-in reports are available to all members and are viewable on member personal web pages.  Members are unable to open the door for those who forget their cards, so make sure you always have it with you

Q. How can I hear the sound from the televisions?
A. Each television is broadcasting on a different FM frequency.  With a FM tuner and headphones, members have the ability to tune-in to stereo quality sound for each television.  Inexpensive FM tuners may be found at many chain drug stores such as Walgreens or CVS.  Anything with an FM tuner (including some smart phones and MP3 players) will work.

Q. Is my access card good at other Snap Fitness locations?
A. Yes!  Access cards provide members with the ability to utilize ANY Snap Fitness location they may come across.  This includes the entire United States and Canada.  A full listing of clubs and contact information is available at www.snapfitness.com.

Q. Do you offer personal training?
A. Yes!  We have trainers on staff to assist members with their fitness goals.  Each membership includes a FREE one hour session with a trainer.  Check in with the front desk or www.snapfitness.com for more information on rates and how to sign up.

Q. Do I have to change my shoes when I come in?
A. We encourage members to bring a clean pair of shoes whenever possible.  If not, members should absolutely wipe or dry off their shoes.  No work boots or sandals allowed.

Q. How does the tanning work?
A. The HEX tanning upgrade is available to members for $15 per month per individual, with additional family members added on for $10 each.  This includes unlimited tanning with 24 hour access.  To add tanning, simply visit or call the front desk.

Q. Is Snap Fitness staffed 24 hours a day?
A. Snap Fitness has staffed hours when a staff member is present at the facility.  For Clarkston, these hours are 11 AM - 7 PM Mondays thru Thursdays, and 12 PM - 5 PM on Fridays, and 10 AM - 3 PM on Saturdays.  When staff members are not present, the doors are locked, and only active members have access to the club.  Club activity is under surveillance 24 hours a day. For security, never open the door for anyone.

Q. Can I bring in a guest?
A. Absolutely.  Each member receives 2 guest passes per month (these do not carry over month-to-month) that can be used during the clubs staffed hours,  Guests MUST be registered at the front desk.  You can also refer a friend to do our FREE WEEK trial!  If this guest decides to join, the referring member will receive a $35 referral gift card or a free month at the club!  Members who bring in unregistered and unreported guests will be assessed a $20 unauthorized guest fee.  NO GUESTS AFTER HOURS.

Q. Do Snap Fitness provide childcare?  Can I bring in my child?
A. Snap Fitness Clarkston does not provide childcare.  We ask that all persons entering the facility be at least 13 years of age.  Children younger than 13 are unfortunately NOT permitted inside the facility at any time.

For all other questions, please inquire at the front desk!

Be well in 2012!